🔁 Return & Refund Policy – Hotixo

At Hotixo, we strive to ensure your satisfaction with every purchase. However, if you are not entirely satisfied with your order, we offer a 7-day return policy, subject to the following terms:

🔄 Return Eligibility

Returns are accepted within 7 calendar days from the date of delivery.

Items must be:

  • In unused condition
  • With original tags, packaging, and invoice
  • Free from damage, stains, or alterations

🚫 Non-Returnable Items

Innerwear, cosmetics, or hygiene-related products

Customized or personalized products

Items marked as final sale or non-returnable

💰 Refund Policy

  • After a successful inspection of the returned product, the refund will be processed within 7–10 working days.
  • A 30% deduction will be applied on the original payment amount as processing and handling charges.
  • Refunds will be made only to the original payment method (e.g., card, UPI, wallet).

Example:
If your original payment was ₹1000, you will receive ₹700 as a refund after 30% deduction.

🚚 Return Process

Contact our support team at support@hotixo.net within 7 days of delivery.

Mention:

  • Order ID
  • Reason for return
  • Product image (optional)

Once approved, you will receive pickup/return instructions.

Customer is responsible for securely packing the product to avoid damage in transit.

❗ Important Notes

Products sent back without prior approval will not be accepted.

If the returned item is found used or damaged, refund may be denied.

Return shipping charges may apply unless the product was defective or incorrect.

📞 Need Help?

For any assistance, contact:
Email:support@hotixo.net
Website:https://hotixo.net